We undertake to reimburse you for any product returns, that are delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product,
you must notify us in writing at sales@condokey.com.au
where we will set out our requirements relating to return of such goods.
- We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within Fourteen (14) days of purchase however we will not provide any refund of such purchase. If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.
- If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.